Voice Response Unit

More commonly known as Telephone Banking, the Credit Union now has a Voice Response Unit (VRU) that makes it possible to access your Credit Union account 24 hours a day 7 days a week.

The VRU is accessed using the keypad on your touch-tone telephone.  Any member may simply call the Credit Union, at their convenience, to obtain account balances, request checks, get current loan rates, and access a loan calculator. 

Checks requested through the VRU during operating hours will be available for same day pickup. If you choose to have the check mailed, it will be sent out at the end of the business day.

Checks requested through the VRU after business hours will be available for pickup the next business day. If you choose to have the check mailed, it will be sent out the next business day.

VRU Menu Access Instructions:

If you choose to use the VRU, it is best to use a phone other than your cell phone, as you may miss some menu options while entering selections on your key pad. If the VRU instructs you to enter the pound sign (#) and you do not, you will be reconnected with the previous menu.

1. Dial the Butler Co. Teachers Federal Credit Union office

2. The VRU will respond: “Welcome to the Butler County Teacher’s Federal Credit Union Voice Response System. If you would like the automated voice response system, please press 1 on your keypad…”

3. Enter your VRU Account Number as shown on your statement, followed by the # sign

(Account Number 1/9999.0 would be VRU Account Number 9999)

4. Enter your VRU Access Code, followed by the # sign

(If this is the first time you are using the VRU, your Access Code is the last four numbers of the primary account holder’s Social Security Number, the VRU will prompt you to change the Access Code the first time you log on.)

5. The VRU will proceed to the Master Menu:

Press 1 for Current Account Activity Information

Press 2 to perform an Account Transaction

Press 3 for Rate and General Information

Press 4 for Loan Calculator

Press 5 for Credit Union Hours

Press 8 to change Your Access Code

Press 9 to exit the System

Press 0 to speak with an operator

If you prefer to speak to a credit union representative, you may still do so during regular business hours. However, if all lines into the office are in use, you will hear a busy signal and must try your call later. Also, when the credit union is closed, the automated system will automatically inform you of our correct hours of operation for that day instead of connecting you with the office. If the automated system is busy, your call will be automatically rerouted to the office.

If you are still unsure how to access this system or are having difficulty with the system, please contact the office, our staff will be happy to help you.